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Piling Equipment Privacy Policy

Here at Piling Equipment Ltd we are doing our best to be compliant with GDPR and be transparent with how we collect and store our customers data.

What personal data do we collect and when?

We use Syrinx to store all client information regarding sales and hires. All information is confidential within the company and not outsourced in any way. This information includes:

  • Names
  • Gender
  • Shipping and Billing Addresses
  • Phone Numbers
  • Email Addresses
  • Financial transaction history between the client and Piling Equipment Ltd.
  • Syrinx is a hire software created by Point Rental Software. You can read their privacy policy here.

We use Hatchbuck for our email marketing software. Within Hatchbuck we store client information such as:

  • Names
  • Gender
  • Phone Numbers
  • Email Addresses
  • If our website (piling-equipment-ltd.com) is visited after clicking on any relevant links through a newsletter.
    You can read up on Hatchback’s privacy policy here.

We use BlueFrontier as our Digital marketing Agency. All of our website is backed up through their servers. We do not have any financial transactions occur on the website at any time. We also do not have any personal user logins. You can read up on BlueFrontier’s privacy policy here.

We use Cifer as our IT and cyber security consultancy. Our entire network is backed up by their servers and encrypted for an extra layer of security. The following data on our network include:

  • Names
  • Gender
  • Phone Numbers
  • Email Addresses
  • Home/Work Addresses
  • Financial Transaction history between the client and Piling-Equipment Ltd.
    You can read up on Cifer's terms and conditions here.

Why and how do we use your personal data?

When you consent, we will send you marketing communications and news concerning Piling Equipment events, offers, hire availability and sales. You can opt-out at any time after you have given your consent.

To operate, improve and maintain our business, products and services

We use the personal data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, audits and other internal functions. We may use personal data to help us diagnose technical and service problems and administer our Site and marketing strategies.

To protect our or others’ rights, property or safety

We may also use your personal data about how you use our Sites to prevent or detect fraud, abuse and to comply with court orders, governmental requests or applicable law.

Retention of your personal data

Your personal information will be retained for as long as is necessary to carry out the purposes set out in this privacy policy (unless a longer retention period is required by applicable law). In general, this means that we will keep your personal data for as long as we have your consent. For personal data related to product purchases, we retain this longer to comply with legal obligations (such as tax and sales laws and for warranty purposes).

Your rights relating to your personal data

You have the right to request: (i) access to your personal data; (ii) an electronic copy of your personal data (portability); (iii) correction of your personal data if it is incomplete or inaccurate; or (iv) deletion or restriction of your personal data in certain circumstances provided by applicable law. These rights are not absolute. Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

If you like would to request a copy of your personal data or exercise any of your other rights, please contact us through the ‘contact us’ page on our website.

Opting out of direct marketing

If you would like to Opt-Out of receiving emails from us regarding news, rig availability and sales, simply click ‘unsubscribe’ on the bottom of any email received from us. Or additionally, you can contact us personally and we will remove you straight away.

How your data is kept safe

  • Our office yard is kept locked outside of work hours
  • Our office and main building is kept locked outside of work hours.
  • Our yard had CCTV cameras which are recording 24/7.
  • Our office has an alarm system which is switched on at the end of every work day.
  • Our network is kept secure by MooreStephens with a very strong firewall and anti-virus software for all work computers.

Using cookies

We use cookies on our website to provide information to use with Google Analytics. The following information is used:

  • User session length
  • Which webpages were visited
  • User’s Country
  • User’s clicks and content engagement